Is your BRAND… Bland?
By Ben Fewtrell
Have you ever run a marketing campaign and then wondered why the phone didn’t ring? Or why hundreds of customers didn’t come rushing to bash down your doors to buy from you?
Reality is, the response rate to ‘direct response’ marketing is lower than any of us would care to know. We are optimistic by nature, and when we place an ad, do a flyer drop or run a radio campaign we spend the week leading up to the campaign working out how we are going to handle all the extra business it will create, only to be disappointed when the phone only rings two or three times…
So should you even bother spending your money on marketing? The short answer is a resounding YES! The key is to understand how to make it work for your business.
Have a think about the last time you got so excited about an ad, flyer or radio/TV commercial that you dropped everything in a mad panic to get to the phone and buy whatever it was they were advertising. However, I am sure you could sing a jingle or two of your favorite brands.
Now, I’m not saying that direct marketing doesn’t work, what I am saying is it rarely works as well as we expect. For this reason, it is a trap for any business and to maximize your return on investment there are some important factors to consider before launching any campaign.
There are two very different types of advertising, Brand Building and Direct Response. I’ll kick off by saying that ‘Direct Response’ marketing needs to make you enough profit from the campaign to pay for itself, and also add some profit to your bottom line to be considered a ‘success’.
This type of ad is ‘salesmanship in print’ and needs to compel the reader to take action NOW. Don’t expect a high response rate unless you are willing to offer a deal too good to miss. I am sure you’ll remember the classic “but wait, there’s more” ad campaigns, offering a set of steak knives, along with money back guarantees and 2 for 1 deals. Your offer has to compel your market to act NOW!
Now let’s take a look at the latter, Brand Building. Brand building is all about ‘Trust’ and ‘Credibility’. You will always feel comfortable buying from someone that you trust and has credibility, no matter how good a deal is, if you do not ‘trust’ the seller then you won’t buy. Marketing guru Seth Godin says it’s about being a “purple cow”. It’s about being the one purple cow in a paddock of brown cows. Also known as your USP (Unique Selling Proposition). If you are not different from your competitors then you’re destined to compete only on price.
Having a strong brand can make the phone ring, can make customers walk into your store, can create loyal customers and can get people to buy from you. Many of the ‘big’ players have proven this time and time again. So how do you go about building your brand?
Make it unique
You need to be truly unique to position your brand for success. ‘Satisfaction guaranteed’ and ‘friendly service’ are far from unique, and if that’s all you can come up with to clearly define your difference then you’re wasting your time.
Support a cause
Sometimes building your brand can be as simple as supporting a cause, the rock band Midnight Oil did it, as did the ‘Body Shop’ with their policy of ‘no animal testing’ and their ‘save the whales with Greenpeace’ campaign. Studies have shown that people will switch to your brand if you support a good cause.
Create a ‘WOW’ factor
Remember the last really good movie you watched, how many people did you tell about it? Make your business an ‘experience’ your customers will rave about.
Have a clear vision
Your vision needs to enroll and inspire you, your team and your customers. Get everyone excited about your brand.
Know your customer
Make sure you are clear about WHO your ideal customer is. Using a ‘blanket approach’ will cost time and money. Once you have clarity about your ideal client you will be able to send a clear message directly to your market.
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Ben Fewtrell is a leading Business Coach with ActionCOACH and can be contacted on 0418 407351 .
Shake It Off, and Step Up!
One day a farmer’s donkey fell down into a well. The animal cried piteously for hours as the farmer tried to figure out what to do.
Finally, he decided the animal was old, and the well needed to be covered up anyway; it just wasn’t worth it to retrieve the donkey.
He invited all his neighbors to come over and help him. They all grabbed a shovel and began to shovel dirt into the well. At first, the donkey realized what was happening and cried horribly. Then, to everyone’s amazement he quieted down.
A few shovel loads later, the farmer finally looked down the well. He was astonished at what he saw. With each shovel of dirt that hit his back, the donkey was doing something amazing. He would shake it off and take a step up.
As the farmer’s neighbors continued to shovel dirt on top of the animal, he would shake it off and take a step up.
Pretty soon, everyone was amazed as the donkey stepped up over the edge of the w ell and happily trotted off!
Life is going to shovel dirt on you, all kinds of dirt. The trick to getting out of the well is to shake it off and take a step up. Each of our troubles is a steppingstone. We can get out of the deepest wells just by not stopping, never giving up! Shake it off and take a step up.
Remember the five simple rules to be happy:
Free your heart from hatred - Forgive.
Free your mind from worries - Most never happen
Live simply and appreciate what you have.
Give more.
Expect less
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